FAQs
Our passion for unique design, materials, and collaboration brought our vision of Ivy Shop to life. We wanted to create a store curated for Cubs fans, for those who understand that baseball is meant to be played during the day and know the magic of stepping into the seats and seeing the bricks and ivy.
Our goal is to find unique gear and apparel celebrating the legacy of Wrigley Field and the Cubs you can't find anywhere else and showcase it alongside the Authentic Collection of on-field jerseys and apparel licensed by Major League Baseball. We are the one-stop shop for showing off your fandom from gameday to everyday, from the office to ballpark and everywhere in between.
Lucky for you, we have a handy size guide at IvyShop.com/Sizing that can assist with many of our hats and jerseys. Because we stock so many brands, we may not have a size guide for all of them. If that's the case, shoot us a note and we'd be more than happy to help you find the perfect fit!
After you place your order, our team starts working to pack and ship your order. Once your order is in the mail, we will send you an email with your tracking number that will allow you to track your order from door to door.
We hope you love your new order from Ivy Shop, but we know that's not always the case. If you need a new size or a refund, go to IvyShop.com/Returns and follow the instructions to process a return or exchange. There you will be able to print a shipping label and mail your product back to us. Please note that some items may not be eligible for returns or exchanges - please see our Returns page for details.
Unfortunately, once an order is entered into our system and begins to be shipped, we cannot change or cancel the order. Please reach out to our support team using the form on the right or by clicking the bubble in the bottom right to send us a message.
Reach out! Shoot us a note using the form on the right or send us a message by clicking the bubble in the bottom right. We'd love to help you find the perfect product. And if we don't have what you're looking for, we're always looking for ideas for new collections.
We generally offer expedited two day shipping on orders placed before 4 PM Central. If expedited shipping is an option for the items in your order, you will be able to select it at checkout. Unfortunately, due to volume constraints, this option is not always available.
Unfortunately, at this time we are unable to make international shipments, but we are working on it! If you're outside the US and want us to accelerate our progress, let us know!
Here at Ivy Shop we are trying something new. We are starting a pilot program of reusing packing boxes to ship our orders. We know you care much more about the contents of the box than the box it came in. However, we also value your feedback. Let us know what you think of this program by sending us a message.